Health Checks & Training
“It’s always good to have an outside opinion.”
In any office environment people can quickly fall into a stale routine. All it takes is a different approach and a few new ideas to make an immediate and positive effect on your company.
Benefits
• Working processes from a credit control prospectus improved
• An improvement to the overall approach for debt chasing
• Tightened credit control procedures
• Internal processes between departments are improved
• Staff motivation and direction improved
We have found in the past that even some multi-million pound businesses do not have the very basic procedures in place to ensure outstanding cash is being collected when due….More+++
Whether this is due to internal or external reasons, debtors are often allowed to increase and age so much that it becomes very difficult to collect.
This service helps SMEs work on their credit management skills without us actually taking an active involvement in the business. In helping your employees with the key expertise needed in this area we are giving you a long term improvement in the way your company’s debts and finances are dealt with.
The key benefits are an improvement in internal processes between departments as well as staff motivation and direction. This leads to better credit control and debt chasing processes, and tightened credit control procedures.
By helping you and your staff to understand your customers and improving overall cash collection activities we will be effectively reducing both the overall debtors days and outstanding and on-going queries. This in turn limits open exposure and the risk of bad debt.
What we do
These two services are combined as one. We will do whatever is needed in each area to give a service tailored to each particular company.
Training
We have over 10 years of experience in actively speaking to customers on a daily basis. It is this wealth of experience and knowledge that we can offer to your staff to aid in the difficult aspect of credit management for your business
Our straightforward, personal training deals with telephone techniques and approaching customers in an effective yet polite manner in order to gain the best results as well as assisting in the preparation of outstanding letters and pre litigation cases.
On-site Health checks
We have adapted an approach similar to sales ledger reconciliation here to provide businesses with additional outside support. We can help tighten up processes using the resources already available to you.
We will provide and in depth investigation into the following areas of your company:More+++
- Invoices
- Statements
- Payment allocations
- Filing
- Terms and conditions
- Back up paperwork
- How a ledger is worked through
- The Current approach
- How queries are dealt with
- Responsibility
Depending on the size of the company we will anything from a few hours to a couple of days looking into the above items. Once any weaknesses have been identified we can be sure that our advice and training can be given to the people responsible for these sectors and help in their approach in an ever more important area. All this will give an instantaneous and long term enhancement to any business’ credit management and therefore the company as a whole.
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